An Integrated ICT-led Socio-Economic Development Policy and Plan for Rwanda 2001

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	Rwanda

"….. In the case of Rwanda, the deployment, exploitation, and the development of ICTs to support the socio-economic development of Rwanda is not a matter of choice but that of a necessity ---- ICTs could power the economy and move it towards an information and knowledge-based economy…."

H.E President Paul Kagame

The Sub- Plan for Facilitating Government Administration and Service Delivery

Final Version

February 2001

Relevant Vision for Rwanda (VfR) Mission Strategies and Government Policy Commitments
The Programmes and Initiatives
The Multi-Sectoral Economic Development & ICT-2020 Policy Implications and the Risk Factors of the Sub-Plan

Relevant Vision for Rwanda (VfR) Mission Strategies and Government Policy Commitments

Sub-Plan for….	Facilitating Government Administration and Service Delivery
*Relevant Vision for Rwanda (VfR) Mission Strategies*	To improve the efficiency of the Civil and Public Service
Relevant Government Policy Commitments	Commitment to the Deployment of ICTs to Support the Operations of the Civil and Public Services The GOR acknowledge the crucial role that ICTs can play in the delivery of Government Services; in bringing government closer to the people; and in facilitating the implementing of the Government’s decentralization and villagization policy to support the activities of the local administrative units. The GOR is therefore committed to the deployment and exploitation of ICTs to support the operations and activities of the Civil and Public Services as part of its commitment to the modernization of the Civil and Public Services to facilitate administrative cost reduction and the promotion of efficiency in the delivery of government services to the people of Rwanda.
Key Players	Government as the Lead Player and Facilitator

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The Programmes and Initiatives

1.0 Programme: General Profile Information

Programme	GOV-1: Initiative to set up NICI-2005 Plan Execution and Coordination Structures within Government Ministries, Public Service Organizations and other Organizations and Establishments involve in the implementation of the National Plan
Relevant SUNRISE Component	National ICT Initiative
Type and Scope of Programme	An initiative to facilitate the execution and coordination of the implementation of components of the NICI-2005 at the organizational level
Implementation Details Requirements	Non
Programme Ownership	The National Information Technology Commission

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To promote and improve the efficiency and effectiveness of the Civil and Public Service

Programme-Specific Goals	To facilitate the execution and coordination of specific components of the NICI-2005 Plan at the level of the various Government Ministries, PSOs and other public and private sector organizations, establishments and entities identified in the Plan as implementation agencies.

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable (TBM) Targets	Plan-Action Implementation Agency
G1.1	All Government Ministries, and Public Service Organizations (PSOs) and other relevant NICI-2005 Plan implementation agencies, establishments and entities to respectively set up a Plan Execution and Coordination Committee (PECC) Note: The PECC is to be 3 member committee chaired by the Minister in the cases of Government Ministries or the Chief Executive in the case of PSOs and other Organizations and Agencies. This Committee in each case will be responsible for: (i) seeing to it that the Programmes and Initiatives assigned to the Ministry or the Organization for implementation are clearly defined and understood by the Ministry or the Organization; (ii) identifying and mobilizing the necessary resources for the implementation of the assigned Programmes and Initiatives; (iii) coordinating the implementation of the assigned Programmes and Initiatives and seeing to it that they are properly executed; (iv) liasing (where appropriate) with the organization’s Information Technology Division/Directorate (ITSD) (as the case may be) in the execution of those Programmes and Initiatives assigned for implementation by the ITSD; (v) establishing that the time-bound measurable (TBM) targets of the Plan-Specific Actions of the assigned Programmes and Initiatives are met and on time (as specified in the Plan); (vi) coordinating the evaluation and monitoring (M&E) of the implementation of the assigned Programmes and Initiatives; (vii) identify problems associated with the implementation of specific Programmes, Initiatives and corresponding Plan-Actions; (vii) recommend specific interventions and actions to take to facilitate the implementation of delayed Programmes, Initiatives, or Plan Actions (viii) collect and analyse relevant Plan M&E data and information to document the status of the implementation of the Programmes, Initiatives and their associated Plan-Actions and (ix) prepare and submit to the Plan Evaluation and Monitoring Unit of RITA (RITA-PEMU) a Bi-Annual Plan Implementation Progress Report providing details of the Plan M&E exercise within the Ministry or PSO.	Prerequisites Non Plan-Action Linkage Non	All Government Ministries, PSOs and other identified NICI-2005 Implementation Agencies, Establishments and Entities to set up their respective PECC by early 2001	Relevant Government Ministries, PSOs and other Public and Private Sector Entities
G1.2	All Ministries, PSOs and other NICI-Plan Implementation Entities to submit the list of the PECC members to the NITC and the ICT Advisor to the President	Prerequisites The setting up of the PECC by respective Ministries, PSOs and other Entities Plan-Action Linkage Non	List of members of PECCs to be submitted to the NITC and the ICT Advisor to the President by mid 2001	Relevant Government Ministries, PSOs and other Public and Private Sector Entities

1.0 Programme: General Profile Information

Programme	GOV-2: Programme to set up Information Technology Services Division or Directorate (ITSD) in Government Ministries and Public Service Organizations
Relevant SUNRISE Component	Integrated Civil and Public Service Computerization Programme
Type and Scope of Programme	Government-wide initiative to facilitate the process of computerizing the civil and public services
Implementation Details Requirements	Each Government Ministry and Public Sector Organization (PSO) will need to develop a strategy for setting up their respective ITSD detailing its organizational structure human resources and other technical and administrative requirements.
Programme Ownership	Ministry of Public Service and Labour

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To promote and improve the efficiency and effectiveness of the Civil and Public Service To modernize the operations of the Civil and Public Service To facilitate administrative and service delivery cost reduction and the improvement of productivity within of the civil and public service

Programme-Specific Goals	To set-up in each Ministry and Public Service Organizations an ITSD to provide an enabling and facilitative infrastructure and environment for supporting the delivery of ICT services to users across the Ministry/PSO. The ITSD will have the responsible to deliver a wide range of computing services including: (i) organization-wide computer network access and usage services; (ii) computer-based information system facilities to support the activities and operations of the Directorates and other external entities of the Ministry/PSO; (iii) Intranet and Internet services to all staff of the Ministry/PSO; (iv) training, user support and system maintenance services across the Ministry/PSO; and (v) computer hardware and software identification, sourcing and procurement services to the entire Ministry/PSO. To seamlessly integrate the activities and operations of the Government Ministries and PSOs at the headquarters with that of their respective local functional units and other external divisions and entities at the Prefecture level via information sharing and interchange through the deployment and utilization of ICTs

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G2.1	All Government Ministries, Public Service Organizations (PSOs) as well as the National Transitional Assembly to develop their respective ICT Policy Statement on the deployment and exploitation of ICTs to support their organizational activities and operations within the framework of the NICI-2005 Plan. Note: This ICT Policy Statement will among other things document: (i) the Ministry’s or PSO’s Vision and Mission Statements and their relationship to the overall ‘Vision for Rwanda’ (VfR) and its Missions; (ii) the Ministry’s or PSO’s ICT Strategies for the deployment and exploitation of ICTs to support its operations and activities and (iii) the key areas of operations and organizational activities to be targeted for the implementation of the stated ICT strategies of the Ministry/PSO within the framework of the NICI-2005 Plan.	Prerequisites In formulating its ICT Policy Statement, there a need for each Ministry or PSO to make reference to the provisions of the GOR ICT Policy Document and take into account the Vision for Rwanda’ (VfR) Statements and the Policy intentions of Government to transform Rwanda into an information-rich and knowledge-based middle income economy and society by Year 2020 Plan-Action Linkage Non	Each Government Ministry and PSO to formulate and make public their respective ICT Policy Statement by early 2001. Each Government Ministry and PSO to make available a copy of its ICT Policy Statement to NITC and the ICT Advisor to President by mid. 2001	Government Ministries and PSOs The National Transitional Assembly
G2.2	All Government Ministries, GOR Establishments, Public Service Organizations (PSOs) and the National Transitional Assembly to set-up their Information Technology Services Division or Directorate (ITSD). Note: For each Government Ministry and PSO, the decision on whether the ITSD will be set-up either as a Division or a Directorate will depend on its size and the nature and the extent of its activities and operations.	Prerequisites Each Govt. Ministry and PSO in collaboration with the Ministry of Public Service will need to develop its Proposal for setting up its ITSD. Note: Depending on its size and the nature of its activities each Ministry’s or PSO’s proposal for the establishment of its ITSD will provide details of the organizational structure, the human resource and other technical and administrative requirements of their respective ITSDs. Plan-Action Linkage G2.3	Fast Track Government Ministries and PSOs to set up their ITSD by 2001 All other Government Ministries and PSOs to set-up their ITSD by 2002 Note: In most cases, what will be required to start an ITSD is to set-up a small ITSD with skeleton staff of about four (as per G2.3). Depending on the size of the organization and its activities the ITSD can be expanded over-time within the time-frame of NICI-2005.	Government Ministries and PSOs in collaboration with the Ministry of Public Service and Labour The National Transitional Assembly
G2.3	The Kick-Start-Your-ITSD Programme Note: This Programme is designed to Kick-Start the setting-up the ITSDs in the Government Ministries, PSOs and the National Transitional Assembly. Each of these will be required under the Programme to nominate 4 of their employees to undergo a four to six months Fast-Track ICT Training Programme to prepare them to serve as the skeleton staff of the ITSD of their organization. One of the nominees will be train in basic computer networking, network support and administration skills; one in software and user support and training skills; one in basic hardware support, troubleshooting and computer technician skills; and one in system administration and management skills. For each Ministry and PSO, these 4 personnel on completion of their training programme will return to form the start-up skeleton staff of the ITSD. Some Ministries and PSO could decide to send more than four personnel to participate in the Programme. It is envisaged that the NUR and KIST will either independently or jointly provide the required training and will issue certificates to successful candidates.	Prerequisites A Fast-Track ICT Training Programme Proposal from the National University of Rwanda (NUR) and the Kigali Institute for Science, Technology and Management (KIST) and other interested ICT training institutions and establishments. The Proposal will provide details of how the programme will be implemented; the basic entry requirements as per each of the proposed skill areas; cost details; and the type of certificate to be issued at the end of the course. Plan-Action Linkage Non	Each Government Ministry (including the Office of the President and the Office of the Prime Minister), PSO and the National Transitional Assembly to set-up their respective skeleton ITSD by 2001 using the team trained under A Fast-Track ICT Training Programme	The Ministry of Public Service and Labour in collaboration with other Government Ministries and PSOs & The National Transitional Assembly
G2.4	All Government Ministries and PSOs to develop their 5-Year IT Plan within the framework of the NICI-2005 Plan. Note: The implementation of this Plan will be appropriately phased over the time-frame of the NICI-2005 Plan. The IT Plan for each Ministry or PSO will take into account the key organizational activities and operations to be computerized or supported by the deployment and exploitation of ICTs.	Prerequisites The ICT Policy Statement to be developed by each Ministry and PSO. Plan-Action Linkage G2.1	All Government Ministries (including the Office of the President and the Office of the Prime Minister) the PSOs and the National Transitional Assembly to develop their respective Five Year IT Plan by late 2001	Government Ministries and PSOs The National Transitional Assembly
G2.5	All Government Ministries, PSOs and the National Transitional Assembly to develop annual IT Budgets (within the time-frame of NICI-2005) to implement their respective IT Plans.	Prerequisites The IT Plan of each Ministry or PSO Plan-Action Linkage G2.4	All Government Ministries (including the Office of the President and the Office of the Prime Minister) the PSOs and the National Transitional Assembly depending on their size, and operations to set aside (during the time-frame of NICI-2005) 5-10% of its annual budget as IT Budget to cover the purchase of IT products, services and training	Government Ministries and PSOs in collaboration with the Ministry of Public Service and Labour National Transitional Assembly
G2.6	Programme for Organizational Process Re-engineering of Government Ministries and PSOs to facilitate Administrative Efficiency and Improved Service Delivery. Note: Under this Initiative all Government Ministries and PSOs, before embarking on their computerization process will be obliged to undertake a comprehensive review of their organizational structures and procedures with a view to exploring the scope for process re-engineering and redesign to facilitate improved administrative efficiency and service delivery.	Prerequisites Non Plan-Action Linkage Non	All Government Ministries and PSOs to by 2001 investigate the need to undertake a process re-engineering task before embarking on computerization	Government Ministries and PSOs in collaboration with the Ministry of Public Service and Labour

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1.0 Programme: General Profile Information

Programme	GOV-3: The Government Computerization Project
Relevant SUNRISE Component	Integrated Civil and Public Service Computerization Programme
Type and Scope of Programme	A Government ICT Project aimed at the deployment and exploitation of ICTs to support administrative and service delivery activities and operations of Government Ministries and PSOs
Implementation Details Requirements	Non
Programme Ownership	Ministry of Public Service and Labour

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To support the administrative and service delivery activities and operations of central and local government units To promote and improve the efficiency and effectiveness of the Civil and Public Service To modernize the operations of the Civil and Public Service To facilitate administrative and service delivery cost reduction and the improvement in productivity within of the civil and public service

Programme-Specific Goals	To computerize Government Ministries and PSOs to facilitate efficient administration and service delivery To install corporate (organizational) computer networks with access to the Internet within each of the Government Ministries and PSOs To implement applications systems, database and information systems to support the administrative activities and service delivery functions and activities of the Government Ministries and PSOs To spread the use of Internet within the government Ministries and other public service organizations

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G3.1	Government Ministries, PSOs and the National Transitional Assembly to commission an Organization-wide Corporate Network Implementation Report Note: This report will provide details of (i) organizational system need assessment and requirements, (ii) the type of network system to install and its configuration, (iii) the network technologies and networking standards to adopt (iv) the type of services to derive from the system to meet organizational and user requirements (v) how the implementation of the network will be phased; (vi) resource requirements and (vii) system costing and funding issues	Prerequisites The IT Plan of each Ministry or PSO Plan-Action Linkage G2.4	Each Government Ministry and PSO and the National Transitional Assembly to commission and complete its Organization-wide Corporate Network Implementation Report by 2002	Government Ministries and PSOs in collaboration with the Ministry of Public Service and Labour The National Transitional Assembly
G3.2	Each Government Ministries, PSOs and the National Transitional Assembly to implement a flexible organization-wide corporate network. Note: This network should be capable of being scaled-up and enhanced to take advantages of future technological innovations, developments and offerings as well as meet the changing, administrative and support services needs of the Ministry or PSO while at the same time being cost-effective manageable and efficient.	Prerequisites The Organization-wide Corporate Network Implementation Report of each Ministry or PSO Plan-Action Linkage G3.1, G3.4	Fast-Track Government Ministries and PSOs to implement their corporate network (at least at the organizational headquarters) by 2002 All other Government Ministries and PSOs to implement their corporate network (at least at the organizational headquarters) by 2003 Note: The corporate network, depending on the size and the geographical spread of the a given Government Ministry or PSO could be implemented in stages, starting with first networking the headquarters, followed by extending the network into a wide-area network linking its other divisions and functional units in the Prefectures. It is possible to implement the wide-area network using the infrastructure of the proposed GOV-NeT.	Government Ministries and PSOs The National Transitional Assembly
G3.3	Each Government Ministry or PSO to identify and develop for its specific use relevant computer-based applications, information and database systems to support its administrative and service delivery activities. Key applications include: (i) Directorate-Specific Computer Based Applications and Information Systems (for use by specific Directorates of the Ministry or PSO) for example Management Information System (MIS), Personnel/Human Resource Management System, Accounting & Budgetary System and Payroll System as in the case of Administration and Finance Directorate (ii) Shared Applications and Information Systems including of software, information and database systems that will used by two or more Directorates or Divisions and (iii) Organization-wide Standard Application Systems like: Standard Applications and Internet-based Applications (iv) Special Database and Information Systems for supporting specific functions or areas of operation of the Organization as well as its functional local and external divisions or entities (v) All other relevant computer-based applications that will be identified for implementation from time to time	Prerequisites The IT Plan of each Ministry or PSO & The Organization-wide Corporate Network Implementation Report of each Ministry or PSO Plan-Action Linkage G2.4, G3.1, CMN-4, CMN-5	Fast-Track Government Ministries and PSOs to implement their mission- critical computer-based applications, information and database systems by 2002. All other Government Ministries and PSOs to implement their mission- critical computer-based applications, information and database systems by 2003. Fast-Track Government Ministries and PSOs to implement their non-critical computer-based applications, information and database systems by 2003. All other Government Ministries and PSOs to implement their non-critical computer-based applications, information and database systems by 2004.	Government Ministries & PSOs with technical support from RITA
G3.4	Each Government Ministry or PSO to connect their corporate network to GOV-NeT	Prerequisites The IT Plan of each Ministry or PSO & The Organization-wide Corporate Network Implementation Report of each Ministry or PSO Plan-Action Linkage Non	Fast-track Government Ministries and PSOs to connect their corporate network to GOV-NeT by 2003 All other Government Ministries and PSOs to connect their corporate network to GOV-NeT by 2004	Government Ministries & PSOs with technical support from RITA
G3.5	Each Government Ministry or PSO to spread access to the Internet within their organization	Prerequisites The IT Plan of each Ministry or PSO & The Organization-wide Corporate Network Implementation Report of each Ministry or PSO Plan-Action Linkage Non	All Government Ministries and PSOs to spread access to the Internet within their respective establishments by 2003	Government Ministries & PSOs with technical support from RITA

1.0 Programme: General Profile Information

Programme	GOV-4: GOV-NeT- The Government Intranet Project
Relevant SUNRISE Component	Integrated Civil and Public Service Computerization Programme
Type and Scope of Programme	A Government ICT Project aimed at implementing a wide-area network linking all Government Ministries, PSOs and other public institutions and establishments throughout the country. Note: This Project forms part of the Rwandan Electronic Government and Governance Initiative (REGGI)
Implementation Details Requirements	A GOV-NeT Project Implementation Report will need to be put together detailing how the Project will be implemented and funded.
Programme Ownership	Ministry of Public Service and Labour

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To bring government closer to the people To facilitate the implementation of the Government decentralization policy To support the administrative and service delivery activities and operations of Central and Local government units To promote and improve the efficiency and effectiveness of the Civil and Public Service To modernize the operations of the Civil and Public Service To facilitate administrative and service delivery cost reduction and the improvement of productivity within of the civil and public service

Programme-Specific Goals	To inter-network all the Government Ministries and PSOs via their organizational network into GOV-NeT– the Wide Area Network (Intranet) of Government To provide a common Internet Gateway for all Government Ministries via GOV-NeT To facilitate Civil and Public Service wide information access, interchange and exchange via GOV-NeT

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G4.1	Commission a Project Report for the Implementation of GOV-NeT Note: GOV-NeT is to serve as the Government Wide-Area Network linking all Government Ministries and PSOs as well as providing a common gateway to the Internet. It is proposed that GOV-NeT also serve as the Government-wide Intranet and that it should in the future be linked to the proposed Rwanda Academic Research Network (RARN) GOV-NeT will apart from facilitating information sharing, exchange and interchange between Ministries and PSOs including the Universities and Colleges (by linking the RARN to GOV-NeT) will also be used to facilitate service delivery, reduce duplication of activities and improve the level and speed of service to the public via public access electronic centers like: MCTs, Community Electronic Information Kiosks (CEIKs), Public Data Processing Centers (PDPC), Public Information Kiosks (PIKs) and so on.	Prerequisites The GOV-NeT Project Implementation Report will document among other things details of (i) need and user requirement assessment (ii) systems requirements and configuration (iii) project implementation, scheduling and phasing and (v) costing and funding issues Plan-Action Linkage E8.7, CMN-1, C3.1, C3.4, G8.3	Commission and complete the GOV-NeT Project Implementation Report by 2001	Ministry of Public Service and Labour
G4.2	Implement the Nodes of GOV-NeT	Prerequisites The GOV-NeT Project Implementation Report Plan-Action Linkage G3.4	Implement the core system of GOV-NeT by 2002 Corporate Networks (nodes) of Fast track Ministries to be connected to GOV-NeT by 2003 Corporate Network of other Ministries to be connect to GOV-NeT by 2004	Government Ministries and PSOs in collaboration with Ministry of Public Service and Labour with technical support from RITA
G4.3	Implement the GOV-NeT common Internet Gateway	Prerequisites The GOV-NeT Project Implementation Report Plan-Action Linkage Non	Implement the GOV-NeT Internet Gateway by 2002	Ministry of Public Service and Labour with technical support from RITA
G4.4	Implement Suitable Application Systems to facilitate information access, interchange and exchange over GOV-NeT within the civil and public service.	Prerequisites The GOV-NeT Project Implementation Report Plan-Action Linkage Non	Information interchange and exchange application system to be implemented on GOV-NeT by 2003	Ministry of Public Service and Labour with technical support from RITA

1.0 Programme: General Profile Information

Programme	GOV-5: The GOR Web-Presence Development Project
Relevant SUNRISE Component	Integrated Civil and Public Service Computerization Programme
Type and Scope of Programme	A Government ICT Project aimed at facilitating the Web-Presence of all Government Ministry, PSOs and other Public Institutions and Agencies Note: This Project forms part of the Rwandan Electronic Government and Governance Initiative (REGGI)
Implementation Details Requirements	Non
Programme Ownership	Office of the President

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To bring government closer to the people To facilitate Government decentralization policy To support the administrative and service delivery activities and operations of central and local government units

Programme-Specific Goals	To develop and maintain the GOR Web-site on the Internet with links to existing and new Web-sites of Government Ministries and other relevant organizations To encourage all Government Ministries and other PSOs to develop a presence on the Internet through the creation of their Organizational Web-sites To provide information on Rwanda via the Web to Rwandans in and outside the country and to the international community. To Use the Internet as a vehicle to project a better image of Rwanda to the outside world.

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G5.1	The Office of the President to develop the GOR Official Web-site to host all GOR official documents and information.	Prerequisites Non Plan-Action Linkage Non	Implement a fully operational GOR Official Web-site by early 2001 Note: The Office of the President will be responsible for the development and maintenance of the Official GOR Web-site.	The Government Web Master within the Office of the President
G5.2	Each Government Ministry and Public Service Organization to Develop their respective Web-site	Prerequisites Non Plan-Action Linkage Non	Each Government Ministry and Public Service Organization to develop its Web-site by 2002 Note: Each Government Ministry and Public Service Organization will be responsible for the development and maintenance of their respective Web-sites	Government Ministries and Public Sector Organizations
G5.3	Each Government Ministry and Public Service Organization Web-site to be linked to the GOR Official Web site	Prerequisites Non Plan-Action Linkage Non	Each Government Ministry and Public Service Organization Web-site to be linked to the GOR Official Web site by 2002	Government Ministries and Public Sector Organizations

1.0 Programme: General Profile Information

Programme	GOV-6: National Geographic Information System (GIS) Applications Project
Relevant SUNRISE Component	National ICT Initiatives
Type and Scope of Programme	A National ICT Project aimed at building and enhancing the GIS capability of a number of Government Ministries and PSOs.
Implementation Details Requirements	Candidate Ministries for the implementation of this project are: Ministry of Health; Ministry of Lands, Resettlement and Environmental Protection; Ministry for Public Works, Transport and Communications; Ministry of Local Government and Social Affairs; Ministry of Energy, Water and Natural Resources; Ministry of Agriculture, Animal Resources and Forestry, and others
Programme Ownership	The National Geographic Data Committee (NGDC) on behalf of the NITC

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To bring government closer to the people To facilitate Government decentralization and villagization policy To support the administrative and service delivery activities and operations of central and local government units To promote and improve the efficiency and effectiveness of the Civil and Public Service

Programme-Specific Goals	To develop, enhance and strengthen the GIS capability a number of Government Ministries and PSOs. To promote and demonstrate the use of GIS to support administrative services, decision-making and service delivery in the civil and public service. To set up a National Task Force on GIS as one of the Permanent Working Groups of the NITC

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

Plan-Specific Actions

Plan-Action Prerequisites and Linkages

Time-Bound Measurable Targets

Plan-Action Implementation Agency

G6.1

The NITC to set-up the National Geographic Data Committee (NGDC) as one of its permanent Working Groups to oversee and advise on the implementation of GIS to support Government administration and service delivery in relevant Ministries.

Prerequisites

Non

Plan-Action Linkage

Non

The NITC to set-up the NGDC by 2001

NITC

G6.2

Ministry of Transport, Public Works and Communication to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Ministry of Lands, Resettlement and Environmental Protection to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Ministry of Health to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Ministry of Local Government and Social Affairs to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Ministry of Energy, Water and Natural Resources to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Ministry of Agriculture Animal Resources and Forestry to implement suitable GIS applications under the auspices of the National GIS Project to support its administrative and service delivery services

Other relevant Ministries and Public Sector Organizations to implement suitable GIS applications under the auspices of the National GIS Project to support their respective administrative and service delivery services

Prerequisites

The Setting-up of the National Geographic Data Committee (NGDC)

Plan-Action Linkage

Non

Prerequisites

The Setting-up of the National Geographic Data Committee (NGDC)

Plan-Action Linkage

Non

Relevant Ministries to implement their component of the National GIS Project and implement 50% of their relevant GIS applications by 2003

Relevant Ministries to implement 100% of their GIS applications by 2005

Relevant Ministries to implement their component of the National GIS Project and implement 50% of their relevant GIS applications by 2003

Relevant Ministries to implement 100% of their GIS applications by 2005

Relevant Project Implementation Government Ministries with technical support from RITA

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1.0 Programme: General Profile Information

Programme	GOV-7: Special Government ICT Initiatives
Relevant SUNRISE Component	National ICT Initiatives
Type and Scope of Programme	Special National ICT projects and initiatives targeted at specific sectors, government services, establishments and organizations. Note: This Project forms part of the Rwandan Electronic Government and Governance Initiative (REGGI)
Implementation Details Requirements	Non
Programme Ownership	The Relevant Government Ministries, Departments, Establishments and PSOs

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To bring government closer to the people To support the administrative and service delivery activities and operations of central and local government units To promote and improve the efficiency and effectiveness of the Civil and Public Service

Programme-Specific Goals	To develop and implement special ICT systems and applications to support the activities and operations of specific Government Agencies

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G7.1	The Local Government Computer Bureau (LGCB) Initiative Note: This Initiative is designed to facilitate the setting up of a Local Government Computer Bureau (LGCB) to provide computing services (on contract basis) to Local Government Administrations in all Prefectures. The LGCB will operate as an autonomous, Public Sector Organization providing ranges of computer services to local government administrations in areas like: hardware and software procurement on behalf of local government authorities; application system development and implementation to meet the processing needs of the local governments authorities serving as client; hardware, software and network support services etc.	Prerequisites A detailed Report documenting how the LGCB is to set-up and operated. Note: This Report will among other things recommend the most appropriate set-up structure for the LGCB. For example one possibility is to set-up the LGCB as a separate PSO providing computer bureau services to Local Government Authorities and other client in the public and private sector on contract basis or operate it as an entity jointly owned by the Local Government Authorities. The possibility of the LGCB being a unit within RITA can also be considered. Plan-Action Linkage Non	Ministry of Local Government and Social Affairs to commission and complete the Report on setting up the LGCB by 2002 Set-up the LGCB by 2004	Ministry of Local Government and Social Affairs
G7.2	Roads Records Information System (RORIS) Note: RORIS is to be developed, maintained and supported by the ITSD of the Ministry of Transport Public Works and Communications. RORIS will link to the Ministry’s Geographic Information System (GIS) to be developed and will serve as a national database system on the road network system in Rwanda. Details of the status of each section of the road network (urban, rural, feeder roads) will be held in RORIS and this information will be updateable. Other types of information to be held by RORIS will include details of the existing and the planned section of the national road network, including information on the profiles of the various components of the existing network (e.g. type, location and length of the road network, access information, current condition of the road, scheduled repairs, resurfacing and other road maintenance details, and planned extensions of the road etc).	Prerequisites 1. A Comprehensive Project Report for RORIS covering implementation details and plans and the cost of the system. 2. The setting up of the ITSD of the Ministry of Transport Public Works and Communications Plan-Action Linkage Non	Commission and complete the RORIS Project Implementation Report by 2003 Implement RORIS by 2004	Ministry of Transport Public Works and Communications
G7.3	Military Personnel Information System (MIPIS) Note: MIPIS is to be developed, maintained and supported by the ITSD of the Ministry of Defense and National Security to serve as a centralized personnel database system on military personnel including serving, retired and demobilized military personnel. Access to MIPIS will be confidential to the Ministry of Defense and National Security and it will provide details relating to various units of the Armed Forces to facilitate administration and rapid resource (personnel, equipment and other resources) mobilization deployment, allocation and reallocation.	Prerequisites 1. A comprehensive Project Report for MIPIS covering implementation details and plans and the cost of the system. 2. The setting up of the ITSD of the Ministry of Defense Plan-Action Linkage	Ministry of Defense and National Security to Commission and complete the Project Report for developing MIPIS by 2002 Develop MIPIS by 2004	Ministry of Defense and National Security
G7.4	The National Identity (ID) Card System Computerization Project Note: The objective of this Project is to Computerize the National Identity Card (ID) Provision and Administration System. The system is to be implemented by the ITSD of the Ministry of Local Government and Social Affairs. The aim is to eventually develop a unique ID system to support the issuing of smart ID cards to serve as a single computer-readable multi-purpose card, that apart from serving as an ID card can be used to interact with Government services, make payments, vote electronically, obtain passport, driving license , etc. Note: This Project forms part of the Rwandan Electronic Government and Governance Initiative (REGGI)	Prerequisites 1. National ID Card System Computerization Project Report 2. The setting up of the ITSD of the Ministry of Local Government and Social Affairs. Plan-Action Linkage Non	Commission and complete the National ID Card System Computerization Project Report by 2002 Project to computerize the National ID Card System to commerce by 2003	Ministry of Local Government and Social Affairs
G7.5	The National Driving License and Vehicle Licensing and Registration Computerization Project Note: This project is to computerize the Driving License, Vehicle Licensing and Registration system of Rwanda. The project will also target the administrative and operational activities associated these Licensing and Registration processes.	Prerequisites The National Driving License and Vehicle Licensing and Registration Computerization Project Report. Plan-Action Linkage Non	Ministry of Transport, Public Works and Communications to Commission and complete a Project Report by 2002 Project to Computerize the computerize the Driving License, Vehicle Licensing and Registration system of Rwanda to be commenced by 2003	Ministry of Transport, Public Works and Communications in collaboration of other relevant Government Agencies
G7.6	Initiative to Computerize Key Operations and Support Services of the National Police Force Note: This initiative is designed to facilitate the process of identifying and computerizing key Operations and Support Services of the National Police Force.	Prerequisites 1. A Detailed Report on the computerization of key operations and support services of the National Police Force 2. The setting up of the ITSD of the National Police Service Plan-Action Linkage	Commission and complete Report on computerizing key operations and support services of the National Police Force by 2002 Start computerizing key operations and support services of the National Police Force by 2003	Ministry of Internal Affairs The Rwandan National Police Service
G7.7	Programme to Computerize Key Operations and Support Services of the Rwandan Criminal Justice System Note: This Programme is designed to facilitate the process of identifying and computerizing key Operations and Support Services of the Rwandan Criminal Justice System	Prerequisites A Detailed Report on the computerization of key operations of the Rwandan Criminal Justice System The setting up of the ITSD of the Ministry of Justice and Institutional Relations Plan-Action Linkage C4.1	Ministry of Justice to commission and complete Report on computerizing key operations of the Rwandan Criminal Justice System by 2002 Start computerizing key operations of the Rwandan Criminal Justice System by 2002	Ministry of Justice and Institutional Relations

1.0 Programme: General Profile Information

Programme	GOV-8: The Smart Government Initiative (SGI)
Relevant SUNRISE Component	National ICT Initiatives
Type and Scope of Programme	This initiative will focus on all issues concerning the implementation of ICT-supported governance and service delivery. SGI will involve the implementation of special programmes and initiatives directed at bringing government closer to the people through effective governance and efficient delivery of government services. An SGI Committee is to be set up to serve as a Working Group of the NITC to monitor and oversee the implementation SGI-related programmes and initiatives. Note: This Initiative forms part of the Rwandan Electronic Government and Governance Initiative (REGGI)
Implementation Details Requirements	Non
Programme Ownership	The Smart Government Initiative (SGI) Committee

2.0 Policy-Relevant Strategic Goals and Programme-Specific Goals

Policy-Relevant Strategic Goals	To bring government closer to the people To support the administrative and service delivery activities and operations of central and local government units To promote and improve the efficiency and effectiveness of the Civil and Public Service

Programme-Specific Goals	To promote effective governance and efficient delivery of Government Services To facilitate public access to online information on ranges of topics of interest to the public at large To promote Government and Private Sector partnership to facilitate the delivery of specific services to Government and public institutions as well as to the public at large.

3.0 Plan-Specific Actions and Time-Bound Measurable (TBM) Targets

	Plan-Specific Actions	Plan-Action Prerequisites and Linkages	Time-Bound Measurable Targets	Plan-Action Implementation Agency
G8.1	The NITC to set-up the Smart Government Initiative (SGI) Committee as one of its permanent Working Groups to oversee and advise on the implementation of the SGI.	Prerequisites Non Plan-Action Linkage Non	The NITC to set-up the SGI Committee by 2001	NITC
G8.2	Government Electronic Procurement and Settlement System (GEPSS) Project Note: The GEPSS Project is designed to set-up a centralized electronic system to facilitate the tendering, procurement and the settlement of goods and services online to eliminate the need for duplicate systems operating in various Government Ministries and Agencies. GEPSS will serve as a Government- wide integrated system to facilitate the implementation of a fully electronic procurement system which will enable informed, and transparent procurement decision making guided by uniform terms and conditions. The system will integrate the following components: (i) suppliers’ database; (ii) procurement database; (iii) financial systems integrated with payment systems, (iv) electronic catalogues of products and services; (v) price details (vi) performance and delivery details, and (vii) payment mechanism integrated into catalogues to enable on-line decision making. The GEPSS once set up will, in the future play a key role in the development of business-to-government (B2G) e-commerce in Rwanda.	Prerequisites 1.The Setting-up of the SGI Committee 2. The GEPSS Project Implementation Report Plan-Action Linkage P5.2	Commission and complete the GEPSS Project Implementation Report by 2002 Implement a fully operational Government Electronic Procurement and Settlement System (GEPSS) by 2004	The Relevant Government Ministry or Agency in collaboration with the Smart Government Initiative (SGI) Committee
G8.3	The Public Information Kiosks (PIKs) Initiative Note: This SGI initiative is designed to set-up public electronic information access kiosks to serve as public access points for information on ranges of subjects of public interest. The PIKs will be equipped with electronic information access equipment and facilities like: TVs as well as computers and touchscreens connected to Government electronic information sources, databases and the Internet. The user-interface of these access equipment like the computers and the touchscreens will be designed to be simple, and easy to use with graphical user interfaces in French, English and Kinyarwanda. The user-friendly graphical user interface will be design to integrate suitable images and symbols to enable those who cannot read nor write to avail of the service offered. The system on the whole will facilitate interactive dialog through the clicks of a mouse, and touchscreens The types of information that could be accessed at the PIKs throughout the country include: Government information and announcements Civic education-related information Information of educational and training opportunities and vacancies Information on job opportunities in Government Ministries and PSOs Vacancy announcements in the private sector Information on social services and social welfare benefits and entitlements Some of the additional information that could be accessed at the rural based PIKs include: Short and medium term weather information and forecast Information of commodity prices in major centres of the country; Information on the supply and shortages of commodities; Information on the availability and cost of seeds, fertilizers and other agricultural inputs; Information of agricultural subsidies and other government schemes targeted at the farming communities; Information on crop and livestock diseases and possible remedies Early warning information; and Other agricultural related information like: inventory of good practices in agriculture, local and international agricultural research findings and outputs of interest to local farmers etc.	Prerequisites 1. The Setting-up of the SGI Committee 2. The PIK Initiative Implementation Report Plan-Action Linkage Non	Commission and complete the PIK Initiative Implementation Report by 2002 Begin the implementation of the PIK Initiative by 2004	The Relevant Government Ministry or Agency in collaboration with the Smart Government Initiative (SGI) Committee
G8.4	The Smart Government Initiative (SGI) – Private Sector Partnership Programme Note: This Programme will be aimed at involving the private sector in the provision and delivery of Government services to government institutions and to the public at large. The objective is not to privatize the provision of the relevant Government Services but to cut down on government expenditure in the provision and delivery of these services by partnering with private sector organizations and businesses. The partnered private sector organizations and business will be responsible for meeting the investment and operational cost for the development, provision and delivery of the services and recover their cost over time by way of charging users of the service a ‘service fee’. Some of the areas of service that could be suitable candidates for the pilot phase of this project include: (i) human resource and skill development services to Government Ministries and Agencies in areas like: computing skills, management and administrative skills, professional skills in specific short-fall areas etc (ii) ranges of social welfare services to urban and rural communities on behalf of the Ministry of Local Government and Social Welfare and other Social Ministries (iii) hospital and health care services to the community on behalf of the Ministry of Health (iv) rate and debt collection services on behalf of National Utilities (v) collection of specific taxes on behalf of the Rwanda Revenue Authority (vi) computer and computing services to government institutions – covering areas like: Internet and Web-related services, data processing services, computer and network system maintenance, upgrade and repair services, database administration services, system back-up services, computer-based accounting and payroll services, networking services etc. (vii) vehicle maintenance services to government institutions, (viii) government estate management and administrative services, (ix) others For those services targeted at the community at large, suitable Service Provision and Delivery Centers (SPDCs) or points are to be set-up by the participating private sector organizations and businesses at convenient locations in government buildings, community centers, post offices, markets and other community activity centers in the rural and urban areas for citizens to access these services. Some of the SPDCs will also serve as government service information bureau where people can obtain information on services provided.	Prerequisites 1. The Setting-up of the SGI Committee 2. The SGI-Private Sector Partnership Report. Note: This Report will document details of how this Government-Private Sector partnership will be implemented Plan-Action Linkage Non	Commission and complete the SGI-Private Sector Partnership Report by 2002 Begin pilot implementation of the SGI-Private Sector Partnership Programme by 2004	The Relevant Government Ministry or Agency in collaboration with the Smart Government Initiative (SGI) Committee

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The Multi-Sectoral Economic Development & ICT-2020 Policy Implications and the Risk Factors of the Sub-Plan

Possible Contributions to the Realization of the GOR’s Multi-Sectoral Economic Development Policy	The programmes, initiatives and plan-actions identified for implementation under this Sub-Plan will contribute to the development of the key sectors the economy. It is envisaged that the modernization of Government administration and improvement in service delivery through the deployment and exploitation of ICTs, will have an indirect positive impact on economic activities in the agricultural, service and the industrial sector. For example, the improvement of Government support and facilitating services to the private sector will no doubt boast the development of the service and the industrial sector of the economy. More specifically, the realization of the GOR’s policy goal to develop a competitive high value-added service sector, to generate employment and serve as an engine for accelerated development and economic growth with the potential develop into a business-service hub of the sub-region will not be possible without an improvement in Government Administration and Service Delivery. Also the programmes and initiatives identified for implementation under this Sub-Plan have the potential to contribute towards the realization of the goal to develop a viable ICT production industry; a vibrant cottage industry and a mass-consumer products light industry capable of generating economic growth and employment and producing goods for the domestic market and for export into the sub-regions and beyond. On the whole, the implementation of programmes and initiatives of this Sub-Plan will indirectly but effectively contribute towards the realization of the GOR’s multi-sectoral economic development policy.
Areas of Emphasis as per the ICT-2020 Policy	The majority of the programmes, initiatives and plan-actions identified for implementation under this Sub-Plan lays emphasis on the exploitation and utilization of ICTs to facilitate Government Administration and Service Delivery. This emphasis on ICT exploitation and utilization programmes and initiatives is realistic since most of Government Administration and Service Delivery activities are more directed at the utilization of ICTs to support these activities rather than on the production or development of ICTs. It is however envisaged that, the wide-spread deployment and exploitation of ICTs in Government Ministries and Public Sector Organizations, will boast demand for ICT services and products in the country, and this will in turn support the development of a local ICT production and service sector in the long run. On the whole, this Sub-Plan will contribute to the realization of the GOR’s policy goal aimed at simultaneously pursuing both ICT exploitation and production policy involving: the utilization and exploitation of ICTs to support the delivery of government services and the activities of various sectors of the economy as well as the production, development and delivery of ICT products and services ---- i.e. towards the development and promotion of an ICT industry and service sector.
The Risk Factors	The deployment and exploitation of ICTs to facilitate Government administration and service delivery will require financial, technological (ICT) and human resources. There is a risk of under-utilization of the deployed resources if specific procedures are not put in place to facilitate their proper exploitation. Also there is that risk of going ahead and deploying computer equipment and resources without putting in place the required corresponding technical and management team to support the utilization of these resources. Another area of risk may arise in situations where some of the key programmes and initiatives of the Sub-Plan are not implemented for one reason or another. It will be difficult to effectively implement a number of the other seven Sub-Plans if some of the key programmes and initiatives designed for facilitating Government administration and service delivery are not implemented. For example, a number of the programmes and initiatives identified for implementation under the Sub-Plan: ‘ICTs in Education’ are expected to be implemented by the Ministry of Education and these cannot be effectively implemented if the programmes and initiatives identified for facilitating the Ministry’s administration and service delivery activities are not implemented. The same is the case for other Ministries and PSOs expected to support the implementation of Sub-plans like: the Deployment and Spread of ICTs in the Community; Developing and Facilitating the Private Sector; Legal, Regulatory, Institutional Provisions & Standards; ICT Infrastructure Development; and Foreign Direct Investment Drive in ICTs.

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THE POLICY THE PLAN THE STRUCTURES APPENDICES

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